w7777 Privacy Policy — How We Collect, Use, and Protect Your Data

1. About This Policy

1.1 This Policy applies to all personal data processed by w7777 in connection with the operation of the w7777.io platform, including all betting, casino gaming, account management, customer support, and marketing activities.

1.2 This Policy should be read alongside the w7777 Terms & Conditions and Responsible Gaming policy, both of which incorporate this Policy by reference.

1.3 We may update this Policy from time to time to reflect changes in our data practices, applicable law, or our service offering. Material changes will be communicated via a prominent notice on the platform or by email to the address registered on your account. The "Effective Date" at the top of this Policy will always reflect the date of the most recent revision.

1.4 This Policy is written in English. In the event of any conflict between this English version and any translated version, the English version shall prevail.

2. Data We Collect

2.1 w7777 collects personal data in the following categories. Where a category is marked as mandatory, failure to provide that data will prevent us from opening or maintaining your account.

2.1 Identity Data (mandatory)

Full legal name, date of birth, nationality, and government-issued identification number (National Identity Card number or passport number). This data is required to verify your identity and confirm that you meet the minimum age requirement of 21 years.

2.2 Contact Data (mandatory)

Email address, Bangladesh mobile phone number, and residential address including city (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar) and postal code. This data is used to communicate with you about your account, send transaction confirmations, and deliver support.

2.3 Financial Data (mandatory)

References to your payment methods, including the registered mobile number associated with bKash, Nagad, Rocket, or Upay accounts; the last four digits and expiry date of any bank card used; your bank account details where bank transfer is used; and a complete record of all deposit and withdrawal transactions made through your w7777 account.

2.4 Technical & Device Data (automatically collected)

Internet Protocol (IP) address, device type and model, operating system and version, browser type and version, screen resolution, time zone, and session timestamps including login and logout times. This data is collected automatically whenever you access the platform.

2.5 Usage & Behavioural Data (automatically collected)

Records of all pages visited on the w7777 platform, games launched and played, betting history including stake amounts, selections, and outcomes, session duration, feature interactions, and responsible gaming tool usage. This data helps us improve the platform and monitor for signs of problem gambling.

2.6 Document Data (mandatory for withdrawal)

Scanned or photographed copies of government-issued identity documents, proof of address documents such as utility bills or bank statements, and proof of payment method ownership. These documents are required to complete identity verification before withdrawals can be processed.

3. How We Collect Your Data

3.1 Directly from you: when you register an account, complete identity verification, make a deposit or withdrawal request, contact customer support, respond to a survey, or participate in a promotion.

3.2 Automatically: through cookies, web beacons, pixel tags, server logs, and similar tracking technologies when you access and use the platform. Please refer to Section 5 for full details on our cookie practices.

3.3 From third parties: from identity verification service providers, fraud prevention agencies, payment processors (including bKash, Nagad, and Rocket), and credit reference agencies where we are required to conduct Know Your Customer ("KYC") or Anti-Money Laundering ("AML") checks.

3.4 From public sources: publicly available records, sanctions lists, and politically exposed persons ("PEP") databases consulted as part of our AML compliance programme.

4. How We Use Your Data

4.1 w7777 uses personal data for the following purposes:

• Account creation and management: to register, maintain, and administer your w7777 account, including processing your deposits and withdrawals.
• Identity and age verification: to confirm that you meet the minimum age requirement of 21 years and to verify your identity in compliance with KYC obligations.
• Payment processing: to process your financial transactions via bKash, Nagad, Rocket, Upay, and other supported payment methods.
• Fraud prevention and AML compliance: to detect and prevent fraudulent activity, money laundering, and other prohibited conduct on the platform.
• Customer support: to respond to your enquiries, resolve disputes, and provide technical assistance.
• Responsible gaming: to monitor your usage patterns for indicators of problem gambling and to enforce any self-imposed or operator-imposed limits on your account.
• Platform improvement: to analyse usage patterns, identify errors, test new features, and generally improve the quality and performance of the w7777 platform.
• Marketing: to send you personalised promotional offers, bonus notifications, and event updates — but only where you have opted in to receive marketing communications. See Section 13 for details.
• Legal compliance: to meet obligations imposed by applicable law, regulations, court orders, or the requirements of our licensing authority.

5. Cookies & Tracking Technologies

5.1 w7777 uses cookies and similar technologies to enhance your experience on the platform, maintain session state after login, remember your preferences, and collect analytical data about platform usage.

5.2 The following categories of cookies are used on w7777.io:

• Strictly necessary cookies: Required for the platform to function. These include session authentication cookies and security tokens. They cannot be disabled.
• Functional cookies: Remember your preferences such as language settings and responsible gaming tool configurations. Disabling these may affect your experience.
• Analytical cookies: Collect anonymised data about how players use the platform, including which pages are most visited and where errors occur. This data is used to improve the platform.
• Marketing cookies: Used to track the effectiveness of our promotional campaigns and to deliver relevant offers. These are only deployed where you have consented to marketing communications.

5.3 You may manage your cookie preferences through your browser settings. Blocking all cookies may impair your ability to log in and use certain features of the platform. For full details on managing cookies in your specific browser, refer to your browser's help documentation.

6. Sharing Your Data

6.1 w7777 does not sell, rent, or trade your personal data. We share personal data only in the following limited circumstances:

• Payment service providers: bKash, Nagad, Rocket, Upay, Visa, Mastercard, and other payment partners receive the minimum data necessary to process your transactions.
• Identity verification providers: third-party KYC and AML service providers who verify your identity documents and screen against sanctions and PEP databases on our behalf.
• Game technology providers: game studios and platform providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi receive anonymised player session data necessary to deliver their games. They do not receive your identity or financial data.
• IT and infrastructure providers: cloud hosting, data storage, and cybersecurity service providers engaged to operate the w7777 platform. All such providers are bound by strict data processing agreements.
• Legal and regulatory authorities: law enforcement agencies, courts, regulatory bodies, or other government authorities where we are required or permitted to do so by applicable law.
• Business transfers: in the event of a merger, acquisition, or sale of all or part of the w7777 business, personal data may be transferred to the acquiring entity. You will be notified of any such transfer and of any changes to this Policy that result from it.

6.2 All third parties with whom w7777 shares personal data are required to handle that data in accordance with applicable data protection law and are prohibited from using it for any purpose beyond that for which it was disclosed.

7. International Data Transfers

7.1 w7777 operates as an internationally licensed offshore gaming platform. As a result, your personal data may be transferred to and processed in countries outside Bangladesh. Where such transfers occur, we ensure that appropriate safeguards are in place to protect your data, including the use of standard contractual clauses, binding corporate rules, or other recognised transfer mechanisms.

7.2 By using the w7777 platform, you acknowledge and consent to your personal data being transferred internationally as described in this section.

8. Data Retention

8.1 w7777 retains your personal data for as long as your account is active and for a period after account closure as required by our legal and regulatory obligations. Specific retention periods by data category are set out below:

• Identity and contact data: retained for a minimum of five years following account closure to meet AML and KYC record-keeping requirements.
• Financial transaction data: retained for a minimum of five years following the date of each transaction.
• Technical and usage data: retained for up to two years from collection for analytical and security purposes, then anonymised or deleted.
• Marketing preferences: retained until you withdraw consent or close your account, whichever is sooner.
• Customer support communications: retained for three years from the date of last contact.

8.2 Where data is no longer required for any lawful purpose, w7777 will delete or anonymise it securely. Deletion requests submitted by players will be assessed against applicable legal retention requirements and actioned accordingly.

9. Your Data Rights

9.1 Subject to applicable law, you have the following rights in respect of the personal data w7777 holds about you:

• Right of access: you may request a copy of the personal data we hold about you at any time.
• Right to rectification: if the data we hold is inaccurate or incomplete, you have the right to request that it be corrected.
• Right to erasure: in certain circumstances, you have the right to request that we delete your personal data. Note that we may be required to retain certain data for legal compliance purposes.
• Right to restrict processing: you may request that we temporarily suspend the processing of your data in certain circumstances, for example while a dispute about accuracy is resolved.
• Right to data portability: where processing is based on consent or contractual necessity, you may request a copy of your data in a structured, machine-readable format.
• Right to object: you may object to processing based on legitimate interests or for direct marketing purposes at any time.
• Right to withdraw consent: where we process data on the basis of your consent, you may withdraw that consent at any time without affecting the lawfulness of processing that occurred before the withdrawal.

9.2 To exercise any of the above rights, please contact our support team via live chat or by email at [email protected]. We will respond to all data rights requests within 30 days of receipt. Complex requests may require up to an additional 60 days; in such cases we will notify you of the extension within the initial 30-day window.

9.3 We may be required to verify your identity before processing a data rights request. This is to prevent unauthorised third parties from accessing or deleting your personal data.

10. Children's Privacy

10.1 The w7777 platform is strictly for adults aged 21 years and above. We do not knowingly collect or process personal data relating to individuals under the age of 21. If we become aware that a minor has provided us with personal data, we will take immediate steps to delete that data and close the associated account.

10.2 If you believe a minor has registered an account on the w7777 platform, please notify us immediately at [email protected] so that we can investigate and take appropriate action.

11. Security Measures

11.1 w7777 employs a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and our servers;
• AES-256 encryption for sensitive data at rest, including identity documents and financial records;
• Role-based access controls ensuring that only authorised personnel can access personal data, and only to the extent necessary for their role;
• Multi-factor authentication for all internal staff systems that handle personal data;
• Regular third-party security audits and penetration testing of the w7777 platform;
• 24/7 automated monitoring of platform systems for anomalous activity and potential security threats;
• Secure data disposal procedures for hardware and digital records no longer required.

11.2 Notwithstanding the above, no security system is impenetrable. In the event of a data breach that poses a risk to your rights and freedoms, w7777 will notify you promptly in accordance with our breach notification obligations and will take immediate steps to contain and remediate the breach.

12. Third-Party Links

12.1 The w7777 platform may contain references to third-party game providers and payment partners. This Policy does not extend to any third-party websites, applications, or services that may be accessible via links from the w7777 platform. We encourage you to review the privacy policies of any third-party services you choose to use.

12.2 w7777 accepts no responsibility for the privacy practices of third-party services and does not make any representations about their data handling standards.

13. Marketing Communications

13.1 w7777 will only send you direct marketing communications — including promotional emails, SMS notifications about bonuses, and in-platform pop-up offers — where you have given your explicit consent to receive such communications at the time of registration or subsequently through your account settings.

13.2 You may withdraw your consent to marketing communications at any time by updating your notification preferences in your account settings dashboard, or by contacting support at [email protected]. Withdrawal of consent will not affect your ability to continue using the platform or your eligibility for standard account services.

13.3 Please note that even if you opt out of marketing communications, w7777 will continue to send you transactional messages related to your account, including deposit and withdrawal confirmations, security alerts, and important policy updates. These messages are not marketing and cannot be opted out of while your account remains active.

14. Changes to This Policy

14.1 w7777 reserves the right to update this Privacy Policy at any time. Where changes are material — meaning they significantly affect how we process your data or your rights in respect of that data — we will provide at least 14 days' advance notice by displaying a prominent banner on the platform and, where possible, by sending a notification to your registered email address.

14.2 Your continued use of the w7777 platform after the effective date of any updated Policy constitutes your acceptance of the revised terms. If you do not agree with the changes, you should cease using the platform and contact us to request account closure.

14.3 Previous versions of this Privacy Policy are archived and available on request by contacting [email protected].

15. Contact Us

15.1 If you have any questions, concerns, or requests relating to this Privacy Policy or the way w7777 handles your personal data, please contact us through one of the following channels:

• Live Chat: Available 24/7 from within your w7777 account dashboard. Average response time: under 2 minutes.
• Email: [email protected] — responses within 24 hours.

15.2 All privacy-related enquiries and data rights requests will be handled by our dedicated data protection team. We are committed to resolving all enquiries fairly, thoroughly, and within the timeframes set out in Section 9.2 of this Policy.